This policy governs how Prodrion raises invoices, handles billing disputes, manages account billing changes, and communicates with you about charges. For plan pricing and credit details, see our Payment Policy.
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All charges are billed by Prodrion. The billing descriptor that will appear on your bank or card statement is PRODRION. Payment processing is handled by RazorPay on our behalf.
If you have questions about a charge appearing on your statement, contact us at billing@prodrion.com before raising a dispute with your bank.
Every Prodrion invoice includes:
| Field | Details |
|---|---|
| Invoice number | Unique sequential reference (e.g. PRD-2025-0001) |
| Invoice date | Date the invoice was raised |
| Billing period | Start and end date of the subscription period |
| Billed to | Your name / organisation name and billing address |
| Plan | Subscription plan name and billing frequency |
| Credits allocated | Monthly credit limit for the period |
| Subtotal | Amount before tax |
| Tax | GST / VAT / applicable tax with rate |
| Total | Amount charged in USD |
| Payment method | Last 4 digits of card or payment method used |
| Transaction ID | Stripe transaction reference |
To add or update your organisation name, GSTIN, or billing address on invoices, go to Billing → Billing Details in your dashboard.
For Indian customers: Prodrion is registered for GST. GST at the applicable rate (currently 18% for software services) is charged on all taxable supplies to Indian customers.
For international customers: VAT or equivalent taxes may apply depending on your country. Prodrion complies with applicable tax obligations in jurisdictions where we have a tax nexus. The applicable tax rate is displayed at checkout before payment is confirmed.
Prodrion does not provide individual tax advice. Consult a qualified tax advisor for questions about your specific tax obligations.
Prodrion sends the following billing-related emails to your registered address:
| Notification | When Sent |
|---|---|
| Payment confirmation + invoice | Within 24 hours of successful payment |
| Upcoming renewal reminder | 7 days before renewal date |
| 80% credit usage warning | When 80% of monthly credits are consumed |
| 100% credit limit reached | When credits are exhausted and hooks are paused |
| Failed payment notice | Immediately after a payment failure |
| Final failed payment warning | Before downgrade to Free plan |
| Plan changed confirmation | After any plan upgrade or downgrade |
| Cancellation confirmation | After cancellation is processed |
You cannot opt out of transactional billing notifications as they are essential to the service. You may update your billing email address in Settings → Account.
Your live credit usage is visible at all times on the Billing page of your dashboard. The usage bar shows:
Credit deductions happen atomically at the moment each feedback signal is processed. If a signal fails to process after a credit is deducted, the credit is automatically refunded within seconds.
If you believe your credit count is incorrect, email billing@prodrion.com with your workspace ID and the approximate date of the discrepancy. We will audit the logs and respond within 2 business days.
If you believe you have been charged incorrectly, follow this process:
Filing a chargeback without first contacting us may result in account suspension. We strongly encourage direct resolution — we have a 100% dispute resolution rate for legitimate billing errors.
If you are subscribing to Prodrion on behalf of a company or organisation:
You can update the following billing information at any time from the Billing page:
Changes to billing information take effect from your next billing cycle. Retroactive invoice amendments are not possible once an invoice has been issued, except to correct factual errors.
To request a corrected invoice, email billing@prodrion.com within 30 days of the original invoice date.
If a payment fails, the following process applies:
| Day | Action |
|---|---|
| Day 0 | Payment fails. Email notification sent. Retry attempted. |
| Day 3 | Second retry attempted. Email reminder sent. |
| Day 6 | Third and final retry attempted. |
| Day 7 | If still unpaid: account downgraded to Free plan. Hooks paused. Data retained. |
| Day 37 | If account remains on Free plan with no reactivation: workspace data scheduled for deletion. |
| Day 67 | Workspace data permanently deleted. |
To reactivate after a failed payment, update your payment method in Billing and your subscription will resume from the current date.
All Prodrion prices are listed and charged in US Dollars (USD). Your card issuer or bank may apply currency conversion fees if your account is denominated in a different currency. Prodrion is not responsible for such fees.
The exchange rate applied is determined by your card issuer at the time of transaction. Prodrion has no control over exchange rates.
From time to time, Prodrion may offer free trial periods or promotional credits. The following conditions apply:
Prodrion retains complete billing records including invoices, payment confirmations, credit usage logs, and plan change history for a minimum of 7 years to comply with financial regulations.
You can access your own billing history at any time from the Billing page. If you require billing records beyond what is available in the dashboard (e.g. for audit purposes), contact billing@prodrion.com with your request.
Billing records are retained even after account cancellation and are not subject to the 30-day post-cancellation data deletion policy that applies to workspace data.
We aim to respond to all billing enquiries within 1 business day.